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Frequently Asked

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  • I had to cancel my flight and I no longer need the suitcase. What could I do?
    Relax, travel and enjoy it! If for some reason you could not catch your flight and you do not need the suitcase anymore, please read the available options that best suit you. Widerrufsbelehrung Versand & Rückgabe After all, we are a team of travelers just like you. We understand sometimes things do not go as planned.
  • Will my suitcase come with a key to open the TSA Lock?
    Our suitcases' TSA Lock come with the option to set up a combination code that will allow you to open the luggage. There is only a master key that authorized aviation and transportation entities such as Customs or the Transportation Security Administration (TSA) have. If you have forgotten the combination that you have set up, do not worry. Please read our article TSA-Schloss/Zahlenschloss – Hilfe! Ich kann meinen Koffer nicht mehr öffnen?!! We will guide you step by step as to what to do in these situations.
  • I need to return my koffermarie luggage. What options do I have?
    No worries! You may return or exchange your luggage. Please read the return policy and steps! In order to give you the best possible solution, please fill the form on contact us.
  • Where else could I buy a koffermarie luggage?
    We currently have 3 option as to where you can get our luggages: amazon Facebook - koffermarie shop Instagram - koffermarie shop eBay (coming soon) Tip: discounts only available on our website
  • Does my suitcase come with a warranty?
    Yes, all our products come with warranty! Check our products' description for more information.
  • Where does Koffermarie ship?
    We currently ship our products within Germany and the following countries: Austria, Belgium, Croatia, France, Italy, Poland, Spain If you are contacting us from another country that is not currently listed, please do so on our contact form. We will be happy to assist you in the best possible way!
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